Terms of service

Last updated: 14-11-2025

Welcome to Shivam Spiritual Hub.
By using our website https://shivammspirituaalshub.com, you agree to the following Terms & Conditions.
Please read this document carefully before accessing, purchasing, or using our services.

1. Introduction

The website Shivam Spiritual Hub (“we”, “our”, “us”) operates an online store offering spiritual products, crystals, idols, bracelets, feng shui items, and related goods.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website.

2. Eligibility

To use our website or make a purchase, you must:

  • Be at least 18 years old
  • Provide accurate and complete information
  • Not use our products or website for any illegal or unauthorized purpose

3. Products & Descriptions

We make every effort to display accurate product images, descriptions, and details.
However:

  • Colors may vary slightly due to screen settings
  • Every crystal is natural and unique — variations in shape, size, texture, and color are normal
  • Measurements may have slight variations

We do not guarantee that your device’s display is 100% accurate.

4. Pricing & Payment

  • All prices are listed in INR (Indian Rupees)
  • Prices may change without prior notice
  • Payment must be made using accepted payment methods (Razorpay, UPI, Netbanking, Cards, Wallets, etc.)
  • We reserve the right to refuse or cancel any order if fraud or unusual activity is suspected

5. Shipping

By placing an order, you agree to our Shipping Policy.
Shipping times are estimates and may vary based on:

  • Location
  • Courier availability
  • Weather conditions
  • Public holidays
  • Logistics delays

We are not responsible for delays caused by courier companies.

6. Returns, Refunds & Replacements

By making a purchase, you agree to our Refund Policy.

Key points:

  • Due to the nature of spiritual items, we offer no returns or exchanges
  • Replacements/refunds only apply for damaged or incorrect products
  • Mandatory: clear photos + unboxing video for claims
  • Claims must be reported within 48 hours of delivery

7. Order Cancellation

Orders may be canceled within 2 hours of placement, provided they have not been processed or shipped.

After dispatch, cancellation is not permitted.

8. Privacy & Data Protection

Your privacy is important to us.
By using our website, you agree to our Privacy Policy, including:

  • Collection of personal data
  • Use of cookies
  • Communication via email/SMS for orders
  • Data storage and analytics

We do not sell or share your information for unauthorized purposes.

9. User Conduct

You agree NOT to:

  • Use the website for fraudulent activities
  • Impersonate any person or entity
  • Upload harmful or malicious code
  • Violate any laws while using the service

We reserve the right to block or ban users who violate these rules.

10. Intellectual Property Rights

All content on this website — including images, text, product descriptions, logos, graphics, and layout — is the property of Shivam Spiritual Hub.

You may not:

  • Copy
  • Distribute
  • Modify
  • Reproduce
  • Sell
  • Republish

any content without written permission.

11. Third-Party Services

We use third-party vendors such as:

  • Payment gateways
  • Courier partners
  • SMS/email service providers
  • Analytics tools (Google, Meta, etc.)

These providers have their own Terms & Privacy Policies.
We are not responsible for issues arising from third-party services.

12. Limitation of Liability

Shivam Spiritual Hub is not liable for:

  • Delays in shipping
  • Minor product variations
  • Misuse of products
  • Data loss caused by third-party apps or hosting
  • Any incidental, indirect, or consequential damages

Usage of spiritual products is based on personal belief.
We do not claim guaranteed spiritual outcomes or results.

13. Changes to Terms

We may update or modify these Terms & Conditions at any time.
Updates will be posted on this page with a new “Last updated” date.
Continued use of the website implies acceptance of the updated terms.

14. Contact Information

For any questions regarding these Terms & Conditions, contact us:

Shivam Spiritual Hub
https://shivammspirituaalshub.com
Email: info@shivammspirituaalshub.com
Address: 4, No. Garagapuri, Tollygunge (Near: Netaji Metro Station), WB, Kolkata - 700033